Have you ever made cash withdrawals from incorrect agent shops as a Safaricom customer?
If your answer is yes, then worry no more, as an additional feature has been introduced to ensure you do not lose your cash and the right agent serves you.
Safaricom has added another verification step of inputting a ‘store number’ right after keying in the ‘agent number’.
What is New?
In the new M-PESA agent withdrawal process, you will be required to:
- Key in the Agent Number,
- Store Number,
- Amount and
Safaricom will validate the details to ensure funds you are withdrawing are from the correct agent.
“Safaricom has already deployed the solution on the M-PESA App, M-PESA Business App, M-PESA on *334#, and is in the process of updating customer SIM cards with the new menu,” the telco said in an emailed statement seen by Khusoko.
“Customers who receive the SIM update will get an automatic M-PESA prompt on their phones to accept the new menu.”
In addition, you can also update your SIM cards manually to download the latest menu by going to the M-PESA menu on your phone, Select My Account, Update Customer Menu, Enter M-PESA PIN, and then Send.
The telco also says it can roll out new features after updating the M-PESA platform to enable upgrading without downtime.
“The company targets a 99.99% availability of the M-PESA platform or less than 53 minutes of system unavailability in a year.”
“There are over 160,000 agents countrywide ready to serve you wherever you are with many more added daily. Our agents are always ready to make your Safaricom experience satisfying,” Safaricom says on its website.
Safaricom’s half-year report last September announced that M-PESA had raised in KSh56.8 billion, accounting for 41.2 percent of the KSh138.1 billion total mobile service revenue. In comparison, voice service recorded KSh39.8 billion.