Safaricom, Kenya’s biggest telecoms operator, has maintained that Voice and messaging remain important despite its customers transitioning to data services. During the release of its H1’2023 financial results for the period ending 30th September 2022, voice revenue declined 3.8% to Ksh 39.9 billion compared to HY22 – Ksh41.5 billion in line with global trends. Voice … Continue reading Why Voice and SMS Remain Important to Safaricom