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All You Need to Know About Safaricom Home Fibre Plus

Safaricom Home Fibre is a service that allows users to have fast, reliable, and unlimited internet access from the comfort of their homes.

Safaricom Consumer Business Unit Director Sylivia Mulinge (l) together with 10-year-old Angela Njeri (r) browse the internet using Safaricom Home fibre. PHOTO 2016

Safaricom Home Fibre Plus is a service that allows users to have fast, reliable, and unlimited internet access from the comfort of their homes.

Besides its normal home fibre, the telco has the Home Fibre Plus package that combines mobile voice, mobile data, SMS and Home Fibre as well as home insurance all in one.

To enjoy the Home Fibre Plus packages, Safaricom Home Fibre customers can dial *400#, select “Manage Your Subscription” and then select the “Home Fibre Plus” option and pick their preferred package.

Internet Plus resources

  BRONZE PlusSILVER PlusGOLD PlusPLATINUM Plus
Internet Package    
   5mbps10mbps20mbps40mbps
Data1GB4GB4GB4GB
Voice Minutes100200200200
SMSUnlimited*Unlimited*Unlimited*Unlimited*
TOTAL MONTHLY COST  Ksh. 3,400Ksh. 4,999Ksh. 6,699Ksh. 12,499

The Safaricom Home Fibre plans are subject to a Fair Usage Policy with usage limits and throttle speeds. 

According to the telco’s unaudited results for the six months ended 30 September 2021, Fixed service and wholesale transit revenue grew 21.1% YoY to KShs 5.5 Billion supported by 20.1% growth in enterprise revenue to KShs 3.5Billion and 22.9% growth in consumer revenue to KShs 2.0Bn.

Fibre to the home (FTTH) customers grew 17.2% YoY to 153.4k while enterprise fixed customers grew 38.3% YoY to 44.9k.

“FTTH penetration now stands at 63.9% with 360.9k homes passed in HY22. Fixed Line Service ARPU (Consumer & Enterprise) declined 6.1% YoY driven by migration of Enterprise customers to the Fixed LTE product which has a lower average revenue per user (ARPU),” the company reported.

Data from the Communications Authority (CA) as of July to September 2021, shows that Safaricom controls 37 per cent of the market or 284,420 home and office connections followed by the Wananchi-owned Zuku at 29.4 per cent or 224,124 connections.

Jamii Telecoms is the third biggest player in the market with a share of 18.9 per cent (145,337 connections) while Poa Internet has 69,906 connections (9.1 per cent).


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