Why Is It Important For Taxpayers To File Tax Returns? 

Why Is It Important For Taxpayers To File Tax Returns? 

The Covid-19 pandemic has disrupted business and defined a new normal. Most operations have been migrated to virtual platforms to ensure business continuity even at the minimal. 

The pandemic has hit the country at a time when the annual tax returns filing exercise starts to gather momentum.

The Kenya Revenue Authority (KRA) is among government agencies that handle the biggest number of walk-in customers. 

A few years ago, the numbers would grow monumentally during the filing season as taxpayers visited KRA offices countrywide to submit their tax returns.

This was before KRA automated returns filing and tax payment through the iTax system.

As we continue to heed the call to stay at home so as to avert the spread of Covid-19, it is important to file our tax returns on or before the June 30 deadline. 

KRA has progressively enhanced the iTax system based on user reviews resulting in improved and better customer experience.

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Notably, the tax returns filing for persons with employment as the only source of income has now been simplified into a few steps. 

This category of taxpayers can now file their returns using the auto-populated function on iTax where essential details required are pension contribution, mortgage interest, Home Ownership Savings Plan, insurance relief and where applicable, Exemption certificate for persons living with disability(PWD), and personal relief. 

This process takes an average of less than five minutes. 

Taxpayers with other supplementary sources of income including but not limited to rent and business are however required to file their tax returns on the excel sheet available on iTax.

PIN holders who did not have any income during the 2019 year of income are expected to file a Nil return, as a declaration to the Commissioner that there was no income earned over that period.

Why is it important for taxpayers to file tax returns? 

There are several misconceptions surrounding tax returns. Some taxpayers with employment income, for instance, deem the exercise a repetition of the monthly Pay As You Earn (PAYE) filing by the employer. 

Most taxpayers wonder why they should file for returns that were already filed by their employers. 

First, when an employee files a tax return, it serves to balance the entries filed by the employer every month in the course of the year that was. That way, it becomes easier to put checks on employers who deduct PAYE from their employees but fail to remit to KRA.

Secondly, some people engage in additional income-generating ventures commonly referred to as side hustles. 

Filing of annual tax returns, therefore, gives such taxpayers an opportunity to declare their additional sources of income.

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Employers continue to play a crucial role during tax returns filing season. 

They are the issuers of P9 forms, which detail tax deduction of employees for a given year of income.

A P9 form is therefore important during filing as it acts as a reference point. Employers should, therefore, ensure they issue the p9 forms to their employees in good time to facilitate the exercise.

In the wake of the Covid-19 scourge, KRA has put in place a raft of measures to ensure the effective facilitation of taxpayers who may need virtual assistance in return filing. 

First, there is a call centre team on standby to assist taxpayers who might need guidance at one stage or the other.

Secondly, KRA continues to share updated ‘how-to’ guides across our social media platforms. The guides have been developed to address various issues based on frequently asked questions by the taxpayers.


ELIZABETH MEYO is the Commissioner of Domestic Taxes at KRA