Safaricom Introduces Ultra-clear HD Voice and Video Calls over 4G network

Safaricom appoints Sylvia Mulinge as chief customer officer

Safaricom (NSE: SCOM) on Wednesday became the second telecommunications company to introduce ultra-clear HD voice calls over 4G LTE network to its customers at no additional cost.

VoLTE offers a richer calling experience and clearer calls achieving High Definition voice quality. This is due to the ability of 4G networks to support a higher data capacity which in turn can carry up to three times more data per call compared to 3G networks and six times more compared to 2G networks. VoLTE also eliminates background noise, background jitter and other distortions that are characteristic of older calling technologies.

“Today, we are proud to introduce the latest calling technology across the country which will enable Kenyans to make voice and video calls over 4G. Beyond crystal clear voice calls, VoLTE further empowers our customers to better connect with families, friends and at work with high-quality video calling at no extra cost. Any Kenyan now has the freedom to make crystal clear calls and to make and receive clear video calls wherever they may be, on our 4G network,” said Sylvia Mulinge, Chief Customer Officer, Safaricom.

Safaricom has also committed to have the service available to a majority of Kenyans by embarking on an ambitious expansion of its 4G network. The company will double the number of 4G base stations across the country to more than 5,000 by the end of the year.

In addition to activating VoLTE and ViLTE on its network, Safaricom has also introduced a range of affordable VoLTE capable devices to the market, including the Neon Ray retailing at KES 3,999 and the Neon Nova at KES 5,999. All devices are immediately available at all Safaricom shops, Safaricom dealers, and Masoko.