Author: Khusoko

Safaricom will introduce the use of finger and facial recognition in enhancing new security measures to curb SIM fraud. In the event a SIM swap occurs, mobile money transactions will be suspended briefly to prevent fraudsters from accessing customer funds held in M-PESA accounts. “SIM fraud has been a huge pain point for our customers and we have taken these concerns very seriously. Our customers remain at the center of everything that we do and in the next couple of months, we will put in place measures that will help us address this issue as we also work closely with…

With increased customer complaints on data usage, Safaricom (NSE: SCOM) will in the next few months announce new data packages in line with their needs to improve their data experience. To address the data issue, Safaricom will unveil ways of enabling customers to manage their data usage by choosing their preferred internet speeds while browsing. “We have received numerous complaints from our customers that their data is being depleted too fast giving them a bad experience. My commitment to our customers going forward is that we will deliver a more transparent and user-friendly data experience,” said Bob Collymore, CEO, Safaricom.…

Kenya will retain duty-free and quota-free access for its exports to the United Kingdom post-Brexit. This was revealed by Theresa May, the UK Prime Minister during her visit to Kenya.  She said she wants a smooth transition in the trading relationship between the two countries.  “As Britain prepares to leave the European Union we are committed to a smooth transition that ensures continuity in our trading relationship with Kenya, ensuring Kenya retains its duty-free and quota-free access to the UK market,” May said on Thursday. President Uhuru Kenyatta in acknowledgment said, “I don’t see Brexit being detrimental to the strong trade…

Warehousing shortage in Kenya ‘is getting sharply worse’ with almost a fifth of manufacturers having lost sales in the past five years. The Warehousing Market in Kenya 2018 from Tilisi Developments Limited, the first mover in Kenya’s emerging Grade-A logistics real estate sector, survey of 56 companies spanning manufacturing, pharmaceuticals, horticulture, logistics and retailers, found that 16 percent had sought new warehousing in 2017/2018, with a rising proportion failing to find any solution. The search levels represented a sharp jump from the previous year, when 9 percent of respondents searched for new warehousing, while 5 percent did in 2015. “The…

National carrier Kenya Airways (KQ) will now fly directly to the US, presenting new opportunities for Kenyans in travel, trade, and commerce. This is after the Kenya Airports Authority received the Last Point of Departure (LPD) clearance for Jomo Kenyatta International Airport (JKIA) from the American government. PRESS RELEASE: Following the announcement between President @UKenyatta and President @realDonaldTrump, JKIA has now achieved Last Point of Departure (LPD) status. This allows JKIA to facilitate direct flights between Kenya and the US. 1/3 — Kenya Airports (@KenyaAirports) August 29, 2018 The maiden flight is set to take off on October 28, 2018.…

Kenya Airways has reported a pretax loss of Ksh 3.99 billion for the first half of 2018, from a loss of Ksh 5.77 billion during the same period last year. “Our loss before tax is down by 30 percent. We keep slowly but steadily improving,” Chief Executive Sebastian Mikosz. The improvement in their financials has been attributed to passenger numbers which increased by 6.6 percent to 2.3 million, while cargo uplift increased by 13 percent to 31,973 tonnes over the same period last year. However, in their commentary “Although reporting improved performance, fuel price volatility continues to be a major challenge…