Safaricom PLC has appointed Ms. Sylvia Mulinge as its Chief Customer Officer (CCO), charged with bringing together key customer-facing functions. “Sylvia will be responsible for leading Safaricom’s customer obsession and will be in charge of consumer business, sales operations, customer care service, brand marketing & experience, digital and market development,” said Mr Bob Collymore, Safaricom chief executive. Until then, Mulinge was serving as the telco’s director in charge of special projects at Safaricom. Other changes effected by the Safaricom boss include the confirmation of Mr. Charles Wanjohi as the direct consumer business unit. Chief Special projects officer, Joseph Ogutu, will…
Author: David Indeje
David Indeje
David Indeje is the Community Engagement Editor at Khusoko, East Africa’s leading digital business news platform. He shapes editorial content, drives audience engagement, and amplifies diverse voices. Beyond journalism, he consults on digital strategy across agriculture, governance, technology, and health, while examining AI’s role in the future of media. He also serves as Communications Officer at KICTANet, advancing digital inclusion and policy dialogue.
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We like being ahead of GDP growth, it’s the first time we’re not in double-digit growth, but at the bottom line, on EBITDA its good. We only guide on EBIT and CAPEX,” Bob Collymore, Safaricom CEO. Safaricom Plc (NSE: SCOM) has recorded a 20.2 percent growth in net profit to Ksh 31.5 billion for the six months ended September 30 (2018/2019) on the back of a strong performance in mobile money M-Pesa and data. “I’m pleased with the progress we made on a number of fronts in the first half of the year. We achieved solid results driven by strong…
Safaricom’s contribution to the Kenyan economy in the year ended March 2018 grew by KSh57 billion to KSh543 billion equivalent to 6.5 percent of GDP. “The following “True Earnings” bridge shows that the total value we created for Kenyan society in FY18 was KES 543 billion, 12 percent greater than in FY17 and around 9.8 times greater than the financial profit the company made in the same year,” according to the telco’s 7th Sustainable Business Report themed “Creating Shared Value”. “When monetised, the net value of the most material social, environmental and economic impacts of the company, both positive and…
Uchumi Supermarket Plc has appointed John Karani Ndiwa as an Interim Chairman of the Board replacing Dr. Catherine Ngahu who has retired. “The board acknowledges contribution Ngahu has had in the company especially in identifying a potential investor,” said Chief Executive Mohammed Mohammed. A substantive chairman will be appointed in due course. Karani has been serving as a Non-Executive Director of the retailer since September 9, 2016. He has 27 years’ experience in the management of blue-chip companies across Africa. He holds an MBA Degree in Strategic Management from the United States International University (USIU) and a Bachelors Degree in…
The Kenya Bankers Association (KBA) launched its strategy to support Micro, Small and Medium-Sized Enterprises (MSMES) in Nakuru County. The Inuka Enterprise Program (IEP) initiative intends to equip entrepreneurs with skills designed to enable them to run businesses effectively. The training is also meant to boost MSME’s market reach, enhancing their ability to access credit from banks. IEP was initiated by the banking industry this year, was motivated by the need to facilitate more access to loans to small businesses. So far, more than 170 start-up and established business owners have received face-to-face enterprise management training, with close to 900…