NCBA Group opened its third branch at Kahawa Sukari in Kiambu as part of its local and regional expansion strategy.
In launching the Kahawa Sukari branch, Tirus Mwithiga, the director for retail banking at NCBA said the expansion represents the company’s steadfast commitment to meeting the evolving needs of its customers.
“This latest branch will be key to supporting the local businesses in the area by offering personalized banking solutions. At NCBA, we understand the significance of SMEs to economic growth, innovation, job formation, and social cohesion. We recognize that SME lending is one of the most economically important and one of the most profitable contributors to banking revenues.”
We look forward to forming strong bonds with the people of Kahawa Sukari. We invite you to step into our branch with confidence, knowing that you will be met with a genuine commitment to your financial well-being. Jane Ng’ang’a, Deputy Director, Retail Banking. pic.twitter.com/duNGOyzgoi
— NCBA Bank (@NCBABankKenya) July 25, 2023
The 2022 banking industry customer satisfaction survey by the Kenya Bankers Association (KBA) shows that preference for branch banking spiked to 17.6 per cent in 2022, surging past the 2019 levels of 13 per cent before the Covid-19 pandemic drove customers to mobile channels.
