Unredeemed Safaricom Bonga Points Will Expire After Three Years

Bonga points is a loyalty scheme that lets Safaricom Prepay and Postpay subscribers earn points immediately once registered to the programme. You earn 1 Bonga point for every 10 Ksh spent on voice calls, SMS, or data.

David Indeje is Khusoko’s Digital Editor, covering East African markets.
Safaricom Customer Service Center Kenyatta Avenue

Safaricom Customer Service Center at I&M Bank Kenyatta.Avenue

Safaricom’s loyalty program, Bonga Points, now has an expiration date.

The telco says the move aims to encourage redemption and unlock the underlying revenue that totalled 4.5 billion shillings as of March 2022.

According to the telco, all unredeemed Bonga points will expire after three years, meaning that those accumulated before December 31, 2019, will expire on January 1, 2023.

“Effective January 1, 2023, all Bonga points older than three years will expire and will be unavailable for redemption,” said Safaricom in updated terms and conditions for the loyalty programme.

“Your Bonga points will also expire immediately in the event that your line has been deleted as a result of inactivity and in accordance with the terms and conditions for the use of the Safaricom services.”

The loyalty scheme, introduced in January 2007, gives subscribers one Bonga point for every Sh10 spent on the Safaricom network on voice, mobile data and SMS, and for every Sh100 spent on the network for M-Pesa transactions.

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How to Check Bonga Points

Dial •126# and select 2 to check your Bonga point total. You will immediately get a flash message that shows the number of Bonga points you’ve accumulated at any time.

As a Prepay subscriber, you can accurately check your total points one hour after the last airtime usage. If you are a PostPay subscriber, points are credited to your account as soon as the call records are updated on our system.

How to Redeem Bonga Points

Bonga Points can be redeemed for rewards ranging from Talk-time (Minutes), Data, SMS and MMS bundles to Merchandise redeemable at any Safaricom Retail Centers countrywide.

You can also redeem your Bonga points at any Buy goods Lipa na MPESA merchant and select Paybill numbers countrywide. Redeem your Bonga Points by dialling *126#


David Indeje is Khusoko’s Digital Editor, covering East African markets.

In my role as Community Engagement Editor For Khusoko, I care about our audience. engaging them, getting news delivered to them across a variety of platforms, and expanding the diversity of voices on our website.

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