Little Cab, Kenya’s fastest-growing ride-hailing company says it will be transitioning permanently from the call center support lines to Email in responding to customer queries.
It termed the move as a way “To enhance the quality of our service delivery.”
In an emailed statement to clients, it said, “Throughout the years, it has been a delight to hear your voice and feedback on how we can improve our products and services.” The transition will be effective from & October 2020.
According to the company, they will be responding to queries under three categories: Hgh priority under 1 working hour, medium cases within 4 hours and low priority cases will be responded within 8 working hours.
Little App runs on iOS, Android, and Windows devices. The app accepts cash, card, and Safaricom’s M-Pesa mobile money for payment. It also provides live GPS enabled maps for pickups and offers free Safaricom Wi-Fi to passengers.