Taxi-hailing firm, Uber, has unveiled its specialised service, UberASSIST, in Nairobi providing additional assistance for riders with special needs.
According to Uber, driver-partners are specifically trained to assist riders when getting into a vehicle and can accommodate folding wheelchairs and walkers.
Nairobi is the third city in Africa where UberASSIST has been introduced, following the launch of the service in Johannesburg and Cape Town in August 2017.
“Everyone deserves an opportunity to travel freely within their own city, and with UberASSIST, we are able to provide reliable transportation to senior citizens and riders with access needs,” says Loic Amando, General Manager of Uber in East Africa.
UberASSIST will be the same price as an uberX, and riders will be notified of the fare upfront.
How to access uberASSIST in Nairobi
All riders have to do is open the Uber app, enter their destination, swipe left and select UberASSIST, and then confirm pick-up location and request their ride.
After requesting a ride, users can contact their UberASSIST driver-partner ahead of pick-up time with any specific requests.
The service was first launched in 2014, together with UberACCESS (UberWAV) in San Diego, in the United States.