Housing Finance Group customers will now be able to interact with the bank via the popular messaging service WhatsApp as part of its digital transformation strategy aimed at improving efficiency, targeting to return to profitability. The bank says the move will create a centralized communication hub for HF Group digital customer care interactions. “Our aim is to create a full-service bank on our client’s phones,” said HF Group chief executive Robert Kibaara on Thursday when they unveiled the platform. “A highly popular messaging platform with millions of active users in Kenya, WhatsApp unlocks an opportunity for us to offer our customers…
Author: Khusoko
Khusoko
Khusoko provides market insights into Africa's business investment as well as global trends that impact East African businesses.
Two members of the Standard Chartered Bank of Kenya’s board of directors have resigned to take on different roles within the bank effective 30 August 2019. David Idoru who was the Regional Head, Retail Banking Kenya, and East Africa will be taking up his new position as the Regional Head, Retail banking in Nigeria and West Africa. He also served as the Group’s Program Director, SCB Way based in Singapore. He also served as the General Manager, Integrated Distribution, East Africa (Kenya, Uganda & Tanzania) during which he was responsible for branch banking, mobile, online banking and contact centers, based…
Jibran Qureishi, Regional Economist for East Africa at Stanbic Bank has said Kenya’s private sector activity will continue to be strangled if the interest rate capping law remains in place. He was commenting on the latest Markit Stanbic Bank Kenya Purchasing Managers’ Index (PMI) for Kenya whose findings indicate that activity was affected by cashflow problems, partly arising from a backlog of bills from government departments. According to the index, manufacturing and services fell to 52.9 from 54.1 in July. Any reading above 50 indicates growth. “It marked the fourth monthly improvement in a row, but was the softest since…
Safaricom believes in competition based on innovation, investment, focus on brand building and service to the customer. Our attention has been drawn to claims by Telkom Kenya that Safaricom is opposed to its proposed merger with Airtel Kenya. We wish to clarify that this is not Safaricom’s position. Safaricom believes in competition based on innovation, investment, focus on brand building and service to the customer. Industry players are free to engage and organize themselves as they please, subject to regulatory approvals, to achieve their objectives. Indeed, Safaricom worked with the industry regulator Communication Authority of Kenya and Airtel Kenya in…
Nigerian musicians, Damini Ogulu, (Burna Boy) and Tiwa Savage have said they will not perform in South Africa over ongoing Xenophobic attacks in the country. “…Today After watching the Killing of my people in South Africa the same way we have all watched it happen a few times in the past. FUCK ALL THAT! I personally have had my own xenophobic experiences at the hands of South Africans and because of that… https://twitter.com/burnaboy/status/1168952955296473089 “I have not set foot in SA since 2017. And I will NOT EVER go to South Africa again for any reason until the SOUTH AFRICAN government…
Spanish on-demand delivery platform Glovo has launched operations in Kitengela and Nakuru towns as part of its expansion strategy to provide delivery services in various parts of the country. Glovo General Manager for Kenya William Benthall said: “This move is part of Glovo’s strategic expansion in Kenya. Our long term aim is to have a presence in all towns in the country. We are committed to helping our partners to amplify their businesses and increase sales, and providing quality service delivery to all our customers at an affordable price.” At the moment, Glovo already has the widest coverage in Nairobi…