Non-smartphone owners in Kenya will access government services through GavaExpress when seeking government services.
GavaExpress is modelled along Huduma Centres and will provide services in rural areas, unlike Huduma Centers which are primarily based in county headquarters.
“Unlike Huduma Centers that are primarily based in county headquarters, Gava Express will provide services at the grassroots,” President William Ruto said during the launch of the eCitizen portal.
“The digitisation of Government will enhance accessibility, efficiency and inclusivity in service delivery by eliminating corruption, wastage and discrimination,” emphasised the President.
The digitisation of Government will enhance accessibility, efficiency and inclusivity in service delivery by eliminating corruption, wastage and discrimination. pic.twitter.com/IX5Dfyig2D
— William Samoei Ruto, PhD (@WilliamsRuto) June 30, 2023
GavaExpress will be driven in partnership with the private sector and targets over 300,000 outlets.
It will be available in over 250,000 M-PESA shops, 28,000 KCB shops, 40,000 Equity shops and 22,000 Cooperative bank shops.
According to the latest industry data from the Communications Authority of Kenya (CA), feature phone subscriptions stood at 32.9 million in the year to June 2022, representing 55.1 per cent market share.