Chinese smartphone maker OPPO says it has opened its largest Service Centre in Nairobi, Kenya.
Consumers who visit the Service Center located at Emperor Plaza, Koinange Street will get to experience top-level one on one consultation with OPPO’s technicians on their repairs reducing phone repair wait time to under an hour with genuine OPPO spare parts and warranties.
“At a time when customer satisfaction is at the core of business growth and statistics indicating that 86%, good customer service turns one-time customers into long-term brand champions according to Khoros, OPPO is focused on giving the best experience it can offer to our customers. This is not just in our phones and smart devices but also in customer service,” said Fredrique Achieng, PR Manager OPPO Kenya.
The OPPO Service Centre will offer the following services and will be open from 9:00 am to 6:00 PM Monday to Saturday:
- Authentication & Warranty Checks
- OPPO Care Product
- Repair Tracking
- Software Updates
- UV protection film installation
- Dedicated Contact Centre 0800601171(Toll Free)
- Original Spare Parts
- Send-in Repair Service
- 10% discount on phone repairs & accessories during OPPO customer appreciation week (Monthly).
