Khusoko – East African Markets
    Facebook Twitter Instagram
    Khusoko – East African MarketsKhusoko – East African Markets
    • NEWS
    • ECONOMY
      • BANKING & FINANCE
      • COMPANY
      • MARKETS
    • INDUSTRY
      • AGRICULTURE & ENVIRONMENT
      • HEALTH & WELLNESS
      • PROPERTY
        • RETAIL
      • TECHNOLOGY
        • ELECTRONICS
    • ENTREPRENEURSHIP
      • ENTREPRENEURS
      • PEOPLE
      • PERSONAL FINANCE
    • SPORTS
    • COMMENTARY
    • ARTS & CULTURE
      • BOOKS
      • ENTERTAINMENT
      • FAMILY & RELATIONSHIPS
      • FASHION & STYLE
      • FOOD & DRINK
      • TRAVEL & LEISURE
    Khusoko – East African Markets
    BANKING & FINANCE

    DTB to Keep Focus on SME and Retail Customers, Opens 3 Branches

    In 2022, DTB opened six branches across Nairobi, Mombasa and Kiambu counties to enhance customer satisfaction. 
    David IndejeBy David Indeje2023-03-22Updated:2023-03-25No Comments2 Mins Read
    Diamond Trust Bank Kenya Koinange Branch
    Diamond Trust Bank Kenya Koinange Branch

    Diamond Trust Bank (DTB) has said it will continue to focus on the small and medium-sized enterprises (SMEs) and retail customer segments as it intensifies its expansion drive.

    DTB opened three new branches in Baba Dogo, Kijabe Street, and Kiambu Town, pushing the Group’s branch network to 70 in Kenya and 138 across East Africa. 

    “DTB’s growing network of branches represents our ongoing commitment to be closer to our customers and providing them with easy and convenient access to our services,” DTB Group Chief Executive Officer Nasim Devji said.

     “The new branches, targeting traders, farmers, and other business owners and retailers, will offer a wide range of innovative products and services to our customers in Kiambu and Nairobi counties while also giving them a space where they can come in and talk to us as we explore ways of supporting each other,” added Ms Devji.

    We are pleased to announce the opening of three new DTB branches located in Baba Dogo, Kijabe Street and Kiambu town in an effort to bring banking services closer to our customers.#BankWithUsBankOnUs https://t.co/yhyUANy5JP

    — DTB Kenya (@DTBKenya) March 21, 2023

    In 2022, DTB opened six branches across Nairobi, Mombasa and Kiambu counties to enhance customer satisfaction. 

    The 2022 banking industry customer satisfaction survey by the Kenya Bankers Association (KBA) shows that preference for branch banking spiked to 17.6 per cent in 2022, surging past the 2019 levels of 13 per cent before the Covid-19 pandemic drove customers to mobile channels.

    The Group’s total liabilities grew by 14.3% to Kshs 408.4 billion, from Kshs 357.4 billion in H1’2021, driven by a 10.4% increase in customer deposits to Kshs 346.5 billion from Kshs 313.8 billion in H1’2021, coupled with an 85.6% increase in placements to Kshs 27.8 billion from Ksh 15.0 billion in H1’2021. 

    Deposits per branch increased by 14.7% to Kshs 2.7 billion from Kshs 2.3 billion, as the number declined to 129 in H1 2022 from 134 in H1 2021 after the Group closed six branches in Kenya were close to each other but opened one branch in Uganda. 

    “We expect staff costs and other operating expenses to increase further as the bank is set to open 17 more branches in Kenya by the end of 2022. In the long term, we expect to see the strategy give back to the Group the strategy,” said Cytonn Investments in its Diamond Trust Bank Kenya (DTB-K) H1’2022 Earnings Note.

    The bank’s operating efficiency declined, as evidenced by the cost-to-income ratio without Loan loss Provision increasing to 46.1% from 45.3% in H1’2022.

    Why Standard Bank is Bullish About Kenya


     

     

    Diamond Trust Bank (DTB)
    David Indeje
    • Website
    • Facebook
    • Twitter
    • Instagram
    • LinkedIn

    In my role as Community Engagement Editor For Khusoko, I care about our audience. engaging them, getting news delivered to them across a variety of platforms, and expanding the diversity of voices on our website.

    Related Posts

    CAK Approves Hope Advancement’s 51pct Acquisition of Smep Microfinance Bank

    2023-05-29

    Esther Kariuki Named African Banker of the Year 2023

    2023-05-28

    KCB Group Post KSh9.75 Billion Profit in Q1’2023

    2023-05-25

    Leave A Reply Cancel Reply

    Our Language is Flirty
    https://www.facebook.com/flirtynailsparlour/
    MORE TOP STORIES
    • Oppo Launches Find N Flip its Foldable Smartphone in Kenya
    • Kenya’s Central Bank Keeps Lending Rate Steady at 9.50%
    • Investing in Healthcare: M-PESA Foundation’s KSh 46 Mn Investment in Medical Camps
    • Do You Feel Sudden Heavy Emotions? Here’s How to Manage It
    • CAK Approves Hope Advancement’s 51pct Acquisition of Smep Microfinance Bank
    • Facebook
    • Twitter
    • LinkedIn
    Facebook Twitter LinkedIn
    • ABOUT US – KHUSOKO
    • PRIVACY POLICY
    • KHUSOKO STANDARDS GUIDE
    © 2023 Khusoko. All Rights Reserved.

    Type above and press Enter to search. Press Esc to cancel.