Airtel Kenya has launched its Embedded Subscriber Identity Module (eSIM) support for its customers.
The eSim is an embedded SIM within the phone that cannot be physically removed.
Customers are required to visit an Airtel Shop to be given a card with a QR code for scanning with their phone to activate the e-SIM service.
Airtel Kenya’s Managing Director, Ashish Malhotra, said customer expectations are changing, and the telecom firms have been forced to adapt.
“We are confident that our customers will quickly move to our eSlM for what it delivers. Mobile users reward digital convenience; therefore as a business, we shall continue enabling digital transformation to deliver the full customer experience,” said Malhotra.
Group CEO Segun Ogunsanya said the eSIM offers several benefits over the traditional SIM cards, as it is quick and simple to set up online alongside making it convenient for switching network operators between states at a much easier rate.
“With the introduction of eSIM in Kenya, Airtel continues to stay ahead of the curve where innovation is concerned by giving customers much convenience and flexibility,” said Ogunsanya.
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