Diamond Trust Bank (DTB) opened its 67th branch at Sarit Centre in Westlands, Nairobi.
According to the lender, its robust online channels complement physical expansion efforts.
DTB Group CEO, Ms Nasim Devji, said they are keen on expanding their presence within Nairobi and in Westlands, which serves as a business hub for the city.
“This new branch will enhance banking convenience for retail and business customers due to extended operating hours that will see the branch remain open until 8 p.m. on weekdays and remain accessible on Sundays and public holidays,” She said.
Cytonn Investments notes that DTB’s continued opening of new branches across the country will increase its footprint and access to many customers. In the long term, the expansion strategy is expected to increase its market, thus increasing its profitability.
“Through its agile digital platforms, the bank has been able to have the majority of the bank’s transactions done through mobile transactions. Additionally, Kshs 3.5 billion is geared to be invested in digital transformation in 2022-2024, with Kshs 2.4 billion already invested in 2018-2021.”
“The continued leverage on technology to improve customer experience is expected to expedite service delivery to its customers,” Cytonn said in its Diamond Trust Bank Kenya’s Q3’2022 performance earnings note.
