Peter Ndegwa has refuted claims that Safaricom is “killing” its reverse call service stating that they are ‘untrue’.
The telco’s chief executive assured Safaricom customers that the service is still in place.
“This is untrue. We continue to provide this service as it addresses a key need to a large part of our customer base,” he said in a tweet.
I have received many queries on whether we are ‘killing’ our reverse call service. This is untrue.
We continue to provide this service as it addresses a key need to a large part of our customer base.
— Peter Ndegwa (@PeterNdegwa_) June 8, 2022
Safaricom introduced the Reverse Call feature in 2019 to compliment the “Please Call Me” feature that lets customers send a maximum of five message requests to be called back in a day.
The service only applies for Safaricom to Safaricom calls and not other networks. In addition, they cannot be used for international calls.
How To Make A Reverse Call
- Type # before the number you wish to call e.g. #07xx xxx xxx
- Press the call button
The person receiving the call will answer and get a message prompting them to either accept or decline to pay for the call.
The receiver will be expected to Press 1 to accept or 2 to decline and will be charged as per regular calling rates.
If they decline, the call will be disconnected.