Equity Group says it will be using 0763 000 000, as the single line of contact from Equity to customers to reduce the risk of financial fraud across its business platforms.
The lender said moving forward, customers will be contacted using the number under Equitel’s main prefix ‘0763’.
Group Managing Director and chief executive Dr James Mwangi said the rollout of the universal number is part of the bank’s recent rebranding, where the company now presents itself as One Equity, a unified brand one-stop-shop offering integrated financial services provider under one roof.
“The number embodies this goal by unifying all its outbound communication to customers and external stakeholders,” he said in a statement.
“Customers should, therefore, be very alert of any caller that asks for confidential information such as passwords or Pin Numbers. Such callers are fraudsters and customers should immediately discontinue such calls and report such a number to the nearest police station,” advised Dr Mwangi.
Dr Mwangi also said that Equity has been continuously investing in secure platforms and the capability to fortify relationships with customers.
He pointed out that Equity obtained the prestigious global Payment Card Industry Data Security Standard 3.1 (PCI DSS 3.1) becoming the first bank in the country and one of the first banks in East Africa to do so.
The certification affirms Equity’s adherence to international security standards related to the protection of customer information.