Safaricom Upgrades SIM Card System

Safaricom Launches a New ‘Lifestyle’ MySafaricom App

Safaricom Customer Care Center at I&M Building in Nairobi. PHOTO: KHUSOKO

Safaricom will carry out an upgrade of its SIM card system to provide new features that will give more power to customers in a phased manner. 

The upgrade will happen on Saturday, 22nd 2020 at 5.00 PM and end on Sunday, 23rd 2020 at 5.00 PM leading to a limited outage in services. 

Though the activation of new SIM Cards, SIM swap, getting PUK and tariff migration will be unavailable for customers, calls, data, mobile money transfer via M-PESA and SMS (short message service) will continue to function.

“We are upgrading our systems to support the growth of our products and features, and to ensure that we continue to deliver innovations in line with the needs of our customers,” Safaricom said in a statement on Friday.


The telco has over 34.5 million customers, providing over 200,000 touchpoints for its customers and offering over 100 different products under its portfolio.

Safaricom has invested Ksh 38 billion in infrastructure this year, providing over 93 percent of Kenya’s population with 4G and 3G coverage and providing 2G coverage to 96 percent of Kenyans.

In July, it introduced a daily limit after every transaction one makes before the daily Ksh 300000 limit is exhausted.

This is after the Central bank of Kenya increased the daily transaction limit from Ksh 140,000 to Ksh 300,000.