Co-op Bank Kenya Scraps Balance Enquiry Charges

Co-op Bank Reports 3.6% Drop in Profit, HY Operating Costs Rise 15.7% on Loans and Staff

Co-operative Bank of Kenya on Friday scrapped all balance inquiry charges for its customers.

In a statement posted on it social media pages, Co-op Bank said the move was as a result of customers’ request and would be effected with immediate effect.

“Dear Customers, we’ve heard you. We’re with immediate effect scrapping the balance enquiry charge. Keep talking to us, it can only make us better,” a statement from the lender reads.

According to the bank, this will apply across all its platforms including USSD code (*667#) and the MCoopcash mobile app.

Previously, the Bank charged between Ksh5 and Ksh35 for balance enquiries, depending on the platform used.