The National Social Security Fund (NSSF) has partnered with Safaricom as it embarks on a push to fully adopt cashless payments aimed at increasing the convenience and efficiency of its services.
Under the initiative, NSSF will implement an entirely cashless system at all its branch network across the country. The Fund seeks to increase the convenience and efficiency of its services through the automation and digitization exercise.
“The platform we are launching today, will make contributing to NSSF easy and effortless, We are aware that we have an enormous task ahead in meeting public expectations in our new role as a pension fund and I wish to assure you that the Fund is striving to enhance the member experience and we have a couple of initiatives that we shall roll out in the next couple of months,” said Chairman Board of Trustees, NSSF Gen. (Rtd) Dr. Julius Karangi.
Through this partnership, employers with 20 and fewer employees can now also make their staff contributions through M-PESA.
Mobile payments have emerged as the most popular mode of cashless payments with data from the Central Bank showing almost nine of every ten cashless payments in the country were on the mobile phone as of December 2018.