Safaricom has upgraded its Home Fibre packages, delivering speeds up to 2.5 times faster at no additional cost.
Every plan benefits from the boost. Entry-level packages now reach 15 Mbps, mid-tier plans move to 35 Mbps and 80 Mbps, and premium tiers climb to 400 Mbps, enough for households running multiple streams, video calls, and connected devices simultaneously.
“As homes become increasingly connected, reliable high-speed internet is no longer a luxury, it is an essential service for modern living. With this upgrade, we aim to provide smooth multi-device streaming, buffer-free video calls, and reliable performance,” Peter Ndegwa, CEO Safaricom.
Safaricom covers more than 800,000 homes with its fixed broadband network, making it Kenya’s dominant provider in the segment. The speed upgrades reinforce that position and, on the surface, represent a genuine win for subscribers.
The new speed tiers
Here is how the packages now compare:
| Package | Old speed | New speed | Price (KES/mo) |
|---|---|---|---|
| Wi-Fi Bamba 6 Mbps | 6 Mbps | 15 Mbps +150% | 1,600 |
| Wi-Fi Bamba 10 Mbps | 10 Mbps | 20 Mbps +100% | 2,000 |
| Wi-Fi Bamba 5 Mbps (Boma Yangu) | 10 Mbps | 10 Mbps No change | 800 |
| Fibre Lite 5 Mbps | 5 Mbps | 15 Mbps +200% | 1,500 |
| Fibre Lite 7 Mbps | 7 Mbps | 20 Mbps +186% | 2,000 |
| Bronze | 15 Mbps | 40 Mbps +167% | 2,999 |
| Silver | 30 Mbps | 60 Mbps +100% | 4,100 |
| Gold | 80 Mbps | 150 Mbps +88% | 6,299 |
| Ruby | N/A | 300 Mbps New | 9,999 |
| Diamond | 500 Mbps | 500 Mbps No change | 12,499 |
| Platinum | 1,000 Mbps | 1,000 Mbps No change | 20,000 |
What the speed upgrade does not tell you
Alongside the speed changes, Safaricom cut the Fair Usage Policy limits across every package, in some cases by 90%. No email, no SMS, no press release announced the change. It surfaced only in the FAQ and Terms and Conditions pages, which most subscribers never read.
Understanding why this matters requires a quick explanation of how Home Fibre billing actually works. Customers pay a fixed monthly fee — KES 2,999 for Bronze, KES 6,299 for Gold — and expect to use the internet at the advertised speed for the full billing period. The Fair Usage Policy sets the ceiling on that expectation. Once a subscriber hits the FUP data limit, Safaricom throttles the connection to a much slower speed for the remainder of the month. The account stays active, but the service degrades sharply.
Five months later, those limits are gone
| Package | Speed | Price (KES/mo) | FUP limit | Post-FUP speed | Change vs Nov 2025 |
|---|---|---|---|---|---|
| Bronze | 40 Mbps | 2,999 | 1.5 TB | 4 Mbps | -90% |
| Silver | 60 Mbps | 4,100 | 2 TB | 8 Mbps | -87% |
| Gold | 150 Mbps | 6,299 | 5 TB | 20 Mbps | -67% |
| Diamond | 500 Mbps | 12,499 | 7 TB | 25 Mbps | -53% |
| Platinum | 1,000 Mbps | 20,000 | 7 TB | 25 Mbps* | -53% |
* Safaricom’s FAQ lists the Platinum post-FUP speed as 25 Mbps; the Terms and Conditions page states 50 Mbps.
The real-world impact on everyday use
Consider the Bronze plan. A subscriber pays KES 2,999 for 40 Mbps. That sounds reasonable — until you do the arithmetic. A household that streams video, works from home, or has children gaming can burn through 1.5 TB in under two weeks. Once that limit is crossed, the connection drops to 4 Mbps. That is not a minor inconvenience. It makes most modern internet activity — video calls, 4K streaming, cloud storage syncing — unreliable for the rest of the billing period.
The upgraded speeds compound the problem. Faster connections consume data more quickly, which means subscribers reach the FUP ceiling sooner than they did at lower speeds. The faster the plan, the faster the wall arrives.
Why the silence makes it worse
The timing sharpens the frustration. Safaricom raised FUP limits in November 2025 and presented the change as a product improvement — not a promotion, not a trial period. Subscribers adjusted their expectations accordingly. Five months later, those limits shrank by as much as 90%, with the rollback buried in policy documents while a speed upgrade campaign captured all the attention.
That sequence — a public commitment, a quiet reversal, and a simultaneous positive announcement designed to dominate the news cycle — is the kind of move that corrodes subscriber trust in ways that take a long time to repair. That matters more now than it did two years ago. Kenya’s fixed broadband market has real alternatives, and customers who feel misled will look for them.
The speed upgrades are real and, taken alone, represent a meaningful improvement for Kenyan households. But a faster pipe that throttles to 4 Mbps before the month ends is a harder sell than the headline numbers suggest. Subscribers deserve a clear, direct explanation — delivered through the same channels that announced the upgrades.
