GTBank Kenya has promoted Joyce Wachira to Head of Personal Banking, effective February 2026.
Wachira, who has built a distinguished career in retail and corporate banking, expressed excitement about the opportunity to lead the division at a time when customer expectations and digital innovation are reshaping the industry.
“Retail banking is evolving faster than ever, and I am excited to lead this talented team as we redefine the customer experience. My focus will be on deepening client relationships, driving digital innovation, and ensuring our personal banking solutions empower customers to reach their financial goals,” said Wachira.
Driving Innovation and Growth
In her new role, Wachira will oversee the growth and health of GTBank Kenya’s retail portfolio. She will lead teams to deliver innovative financial products, enhance customer journeys, and expand wallet share in an increasingly digital landscape. Her mandate sits at the intersection of finance, technology, and people—ensuring that personal banking remains relevant and impactful.
Professional Background
Wachira brings more than 12 years of experience in corporate banking, relationship management, business development, project management, and risk management. She is known for her results‑oriented approach, strong analytical skills, and ability to lead teams toward strategic execution. Her professional certifications in ISO awareness and leadership further strengthen her credentials.
Joyce Wachira’s appointment signals GTBank Kenya’s commitment to innovation and customer‑centric banking. With her proven track record in driving growth, strengthening relationships, and embracing digital transformation, she is well‑positioned to lead the personal banking division into its next chapter.
