Imagine this: It is 7:00 a.m. The operations team walks in, coffee cups in hand, ready to start the day. But something feels off. The production system is not loading. Orders that were confirmed the night before have disappeared from the dashboard. Emails keep bouncing back, drivers are waiting in the yard because their digital route sheets will not open.
In this scenario, all of the chaos begins from one small but familiar mistake—a single employee account compromised because a password had been reused across several platforms.
Business leaders often react with concern, noting how quickly operations can collapse. Hospitals protecting patient records, SACCOs managing member data, logistics firms running tight schedules, and retailers avoiding downtime all face the same reality: organisations are modernising rapidly, but their security practices are not always keeping pace.
Safaricom Business Shapes Cybersecurity Agenda Through Industry Dialogue
It is from these conversations that Safaricom Business continues to shape its cybersecurity agenda. Kenya’s digital landscape is expanding rapidly, driven by cloud adoption, mobile-first services, data-driven decision-making, and connected devices. Yet this growth has also led to increased cyber threats targeting finance, energy, healthcare, education, and government.
At the 2025 Safaricom Cybersecurity Summit, under the theme “Powering Progress. Securing Growth”, industry leaders agreed resilience must now be part of every organisation’s digital strategy.
Festive Season Sees Surge in Cyberattacks on Enterprises
As the festive season approaches, cyberattacks are expected to rise—especially in financial institutions—as criminals exploit increased online activity and reduced vigilance. Global research shows cyberattacks can spike by up to 30% during holidays and weekends.
Risk Assessments and Penetration Tests Reveal Hidden Vulnerabilities
Safaricom Business has a front-row seat to the pressures enterprises face: growing data demands, remote teams, online platforms, and IoT integration. Many companies underestimate vulnerabilities caused by outdated systems, insecure devices, weak access controls, or misconfigurations. Safaricom’s risk assessments, audits, and penetration tests help businesses identify exposure and prioritise fixes.
Practical Protection: Firewalls, Secure Filtering, and Device Security
With risks identified, protection becomes practical. Safaricom provides secure internet filtering, enterprise firewalls, email and application security, and device protection for laptops, phones, and tablets. These tools directly address common incidents such as credential theft and malware outbreaks.
Human Error: Training Employees to Spot Cyber Risks
Technology alone is not enough. Many breaches start with human error. Safaricom’s cybersecurity awareness training helps employees—including senior leadership—make safer online decisions. Spotting suspicious emails or using stronger authentication can prevent major damage.
Managed Security Operations Centre Delivers Real‑Time Monitoring
When incidents occur, swift action is crucial. Safaricom’s Managed Security Operations Centre offers real-time monitoring, alerting, and response support. Detecting unusual behaviour early limits damage and reduces downtime. This is supported by global partners, including Fortinet, Cloudflare, and NetScout, adapted to local conditions.
Secure Connectivity: Fibre, SD‑WAN, 5G and Cloud Hosting
Cyber resilience extends across platforms that enable growth. Safaricom’s connectivity solutions—fibre, dedicated internet, SD-WAN, and 5G—include built-in security layers. As businesses migrate to the cloud, Safaricom supports secure hosting, backup, and continuity services.
Safeguarding IoT Devices Across Logistics, Retail, and Agriculture
With IoT central to logistics, utilities, retail, and agriculture, Safaricom provides secure SIM management and monitoring to protect connected devices.
Comprehensive Defence Across Networks, Devices, and Applications
What sets Safaricom apart is the breadth of its defence. It protects the entire digital ecosystem—connectivity, cloud, devices, applications, payments, and IoT—ensuring resilience against attacks that move across systems.
Resilience as the Foundation for Kenya’s Digital Growth
Kenya’s digital progress is strong, but it must be anchored in security. Organisations that prioritise resilience through visibility, stronger defences, informed employees, and faster detection are best positioned to grow without interruption.
Safaricom Business will continue to support enterprises on this journey, enabling them to innovate and grow with confidence, knowing they are protected every step of the way.
Frankline Okata, Ag. Chief Enterprise Business Officer, Safaricom PLC
