Safaricom PLC has announced revised M-PESA transaction fees for 2025. These changes aim to simplify pricing and enhance user experience.
Key Changes
- Harmonized Inter-network Transfer Fees: Sending money to Airtel Money and Telkom’s T-Kash now incurs the same charges as Safaricom-to-Safaricom transfers.
- Discontinuation of Unregistered User Transfers: To mitigate fraud and money laundering risks, transfers to unregistered mobile money users have been discontinued.
- Revised Transaction Limits: Maximum single transaction: Ksh250,000
- Maximum daily transaction and balance limit: Ksh500,000
Transaction Charges
M-PESA to M-PESA, Pochi la Biashara, Business Till to Customer
-
- Ksh1-49: Free
- Ksh50-100: Free
- Ksh101-500: Ksh7
- Ksh501-1,000: Ksh13
- Ksh1,001-1,500: Ksh23
- Ksh1,501-2,500: Ksh33
- Ksh2,501-3,500: Ksh53
- Ksh3,501-5,000: Ksh57
- Ksh5,001-7,500: Ksh78
- Ksh7,501-10,000: Ksh90
- Ksh10,001-15,000: Ksh100
- Ksh15,001-20,000: Ksh105
- Ksh20,001-35,000: Ksh108
- Ksh35,001-50,000: Ksh108
- Ksh50,001-250,000: Ksh108
Withdrawal from M-PESA Agent
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- Ksh50-100: Free
- Ksh101-500: Ksh11
- Ksh501-1,000: Ksh29
- Ksh1,001-1,500: Ksh29
- Ksh1,501-2,500: Ksh32
- Ksh2,501-3,500: Ksh35
- Ksh3,501-5,000: Ksh35
- Ksh5,001-7,500: Ksh69
- Ksh7,501-10,000: Ksh87
- Ksh10,001-15,000: Ksh115
- Ksh15,001-20,000: Ksh167
- Ksh20,001-35,000: Ksh185
- Ksh35,001-50,000: Ksh197
- Ksh50,001-250,000: Ksh309
ATM Withdrawal
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- Ksh200-2,500: Ksh35
- Ksh2,501-5,000: Ksh69
- Ksh5,001-10,000: Ksh115
- Ksh10,001-35,000: Ksh203
Other Charges
- All Deposits: Free
- M-Pesa Registration: Free
- Buying Airtime through M-PESA: Free
- M-PESA Balance Enquiry: Free
- Change M-PESA PIN: Free
Central Bank of Kenya Insists on M-PESA Separation from Safaricom
Important Notes
- Minimum withdrawal from an M-PESA agent: Ksh50
- Initiate M-PESA self-reversal by sending the transaction confirmation to 456.
- Direct deposits to other M-PESA accounts at agent outlets are not permitted.
- Registration at agent outlets requires Kenyan Passports or National IDs.
- For registration at Safaricom Shops and Care Desks, foreign passports, military IDs, and foreign certificates are accepted.
- For deposits and withdrawals, Kenyan Passports, National IDs, Foreign Passports, Military IDs, and Foreigner Certificates are valid.
Customer Support
- PrePay customers: Dial 100
- PostPay customers: Dial 200
- Self-service: Dial *234#
This information is intended for general guidance and may be subject to change. For the most up-to-date information, please refer to the official Safaricom channels.
