Equity Bank, Navigating Tough Tech Terrain, Innovating for Customers

As the world almost came to a total standstill due to the deadly COVID-19 disease that nearly ravaged global economies, Equity Bank was doing its part to equitably cushion its customers from the adverse effects of the disease. 

The Bank has long advocated for the uptake of digital banking. With 97 percent of its banking transactions happening on digital channels, it was the saviour that the ordinary man wanted in the world of banking. 

Equity, one of the continent’s biggest banking institutions, is at the forefront of innovating, transforming, and delivering on the digital promise. Equity Bank, well aware of the social and economic disruptions brought by the pandemic and prevailing uncertainty, increased awareness of the digital options available to its members and customers to provide relief to its customers across the country.

First, Equity waived Mobile Banking transaction fees for all of its customers for Equity to Equity bank transfers, mobile wallet to bank transfers, interbank mobile transfers through Pesalink; customer payments using Equity cards; mobile payments for bills, utilities, shopping, fuel, and as well mobile balance and bank balance inquiries.

The Bank did not forget digital processing of short-term personal and microloans on mobile and internet and credit cards with Credit limits for Personal and Micro customers being pre-marked for easy and automatic access for existing account holders by March 31, 2020.

Also, during these unprecedented times, the Bank said customers with existing loan facilities in need of accommodation can engage the bank through a contact center (0763 063 000), on email, or speak to Branch Managers and/or Relationship Managers or through its website.

Leveraging on technology, the Bank also activated digital account opening and management on its digital channels, including its EazzyBanking App and Internet. At the same time, all Equity Debit and Prepaid cards (Visa and Mastercard) and Equity POSs are now contactless to enable customers to transact on ‘tap-and-go’ to reduce contact and handling of POS terminals.

The Bank has transformed the banking experience from somewhere you go to something you do, enabling customers to access banking services 24 hours a day through online and digital channels.

Those who want to access their bank using a SIM card they have Equitel or can dial *247# on their existing Safaricom, Airtel or Telkom lines; one can also download the EazzyBanking App from google play store or Appstore; You can also use your Equity Mastercard, VISA and AMEX Cards; register for EazzyFx for online forex trading or EazzyNet for individuals web-banking; EazzyChama for Investment Groups and Chamas web-banking; and EazzyBiz for SME and Corporate web-banking.

The EazzyBanking App was recently upgraded, introducing features like facial recognition and thumbprint recognition for access and authorization. 

To make online and digital banking your go-to service, its user experience has been improved, and even none Equity Bank customers have been enabled to open an account, making the EazzyBanking App very cool easily.