Absa Bank Kenya Plc plans to invest up to Ksh1.6 billion in over 60 different technology projects aimed at transforming the customer experience.
Jeremy Awori, Absa Bank Kenya Managing Director, said that their commitment is to improving customer service, to make it faster and better.
These include automation of loan top-up process, a first-in-the-market which will enable customers to apply and get top-ups on their existing loans within 15 minutes. Also, the lender will be rolling out a fully-fledged online business banking platform.
“Absa will continue to invest in and empower our customers,” said Awori as the lender marked one year since they rebranded from Barclays Bank Kenya on February 10th 2020.
“When we began this transition we sort to transform Into a truly obsessed customer organization. We spent a lot of time talking to our customers trying to understand their needs and preferences,” Awori says.
”By proactively managing its business continuity processes, a 100 per cent of the bank’s branches remained open and fully operational while digital platforms had a 99.8 per cent uptime, even with numerous scheduled system upgrades,.”
The lender also announced an exciting programme dubbed ‘We are One with you’ that gives their customers an opportunity to pin an idea on their wall of at its Queensway branch and online platforms.
This programme gives you a unique opportunity to pin an idea on our wall of possibilities which will be hosted here at our Queensway branch and our online platforms and we may choose to partner with you to make it a reality. #WeAreOneWithYou pic.twitter.com/q7JulIwo02
— Absa Bank Kenya (@AbsaKenya) February 10, 2021
Absa Chairman Charles Muchene said they are optimistic about the future of the business.”I am confident that we are well-positioned to surmount the challenges presented by the pandemic. We have been through many economic cycles in our 104 -year history and we are positive about an improved performance this year.”