Khusoko – East African Markets

Carrefour Kenya Launches Virtual Shopping Platform 

Carrefour, owned and operated by Majid Al Futtaim in Kenya has launched an online sales platform MAF Carrefour app which enables a seamless buying experience for customers.

Frank Moreau Country Manager of Carrefour Kenya at Majid Al Futtaim Retail in a statement says the introduction of the app also responds to the growing demand in the country for a more sophisticated online shopping platform.

“At Carrefour, we’re constantly finding innovative ways to modernise and digitise the shopping experience for our customers. We are confident that the new app will provide Kenyan customers with a convenient and safe option to shop from the comfort of their homes,” he says.

The new app promises a seamless shopping experience where you can conveniently browse through the more than 8000 items and add your essentials to a digital cart. The app has a ‘build your shopping list’ function as well as a ‘frequently purchased tab’ which will save the items you buy regularly. 

Delivery is available within Nairobi with plans to expand to other cities across the country in the near future. Offering flexibility and value, the online shopping app allows customers to choose a 1-hour delivery slot either on the same day or the next day between 9am – 8pm, for a delivery fee of Ksh 99.

Adding to the benefits, customers registered on Carrefour Loyalty Program, MyCLUB, will also enjoy earning points for their transactions that can later be redeemed in the form of discounts. 

Existing MyCLUB members must transfer to the new MAF Carrefour app using their previous registration details and create a new password. All their points and vouchers will automatically be migrated to the new app as the old app will be phased out.

Initially, payments will only be performed through the mobile money platform, M-Pesa. However, the Carrefour team is working on extending the same to Debit/ Credit card payments in the coming months. 

The MAF Carrefour app is available for download on both Google Play and the App Store.

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