Telecommunications firm Safaricom Thursday said it was experiencing challenges with M-Pesa, mobile phone-based money transfer service, payments and micro-financing service.
The telco said its service was affecting its My Safaricom App. As a result, Mshwari and KCB M-Pesa services are currently unavailable.
“We are working to restore all services as soon as possible. As an alternative to the app, customers an continue to access M-Pesa services through the Sim Toolkit on your phone menu,” Safaricom said on Thursday.
“We are sorry for any inconvenience and thank you for your patience.”
https://twitter.com/HaynayatJ/status/1258379824894300161?s=20
Update on M-PESA Services pic.twitter.com/XOHmAux9iV
— Safaricom PLC (@SafaricomPLC) May 7, 2020
As of December 2019, M-Shwari had attracted over 450,000 customers with the average lock savings being Ksh. 8,981 for an average of seven and a half months.
