Safaricom Network Suffers Outage, Affects My Safaricom App

Safaricom PLC, listed Kenyan mobile network operator, was the top mover at the Nairobi Securities Exchange contributing 52.9 percent of the market activity

Telecommunications firm Safaricom Thursday said it was experiencing challenges with M-Pesa, mobile phone-based money transfer service, payments and micro-financing service.

The telco said its service was affecting its My Safaricom App. As a result, Mshwari and KCB M-Pesa services are currently unavailable.

“We are working to restore all services as soon as possible. As an alternative to the app, customers an continue to access M-Pesa services through the Sim Toolkit on your phone menu,” Safaricom said on Thursday.

“We are sorry for any inconvenience and thank you for your patience.”

As of December 2019, M-Shwari had attracted over 450,000 customers with the average lock savings being Ksh. 8,981 for an average of seven and a half months.