Bob Collymore, Safaricom’s chief executive has said, M-Pesa 1 Tap, a service that was expected to make it easier to make payments using the Lipa Na M-Pesa service, ‘was not a great idea after all’.

The M-PESA 1 Tap service also aimed to increase the accuracy and privacy of Lipa Na M-PESA by ensuring that payments are delivered to a matching merchant when it was introduced to Nairobi, Mombasa, Kisumu, Eldoret and Nyeri in 2017.

However, Bob Collymore has finally admitted that “M-Pesa 1-Tap was my idea, and I thought it was a great idea but it turned out it wasn’t a great idea after all.” 

M-PESA 1Tap was launched in May 2017 in Nakuru County, with more than 90,000 customers and 2,000 merchants taking up the service.

Khusoko provides market insights into Africa's business investment as well as global trends that impact East African businesses.

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